Caremont

AI Voice Architecture: Built a low-latency conversational agent using Vapi, specifically tuned for dental terminology and scheduling logic. This allows the 'AI Receptionist' to handle complex patient interactions—including booking, rescheduling, and cancellations—in real-time natural language. Telephony Infrastructure: Integrated Twilio SIP Trunking to ensure high-fidelity voice transmission and reliable call routing, connecting the AI directly to clinics' existing phone lines without hardware changes. Universal EMR Synchronization: Utilized Synchronizer.io as a unified API layer to provide bidirectional integration with all major Dental Electronic Health Records (EHR) systems (e.g., Dentrix, Eaglesoft, Open Dental). This ensures appointment slots and patient data are instantly updated in the clinic's core database. HIPAA-Compliant Ecosystem: Architected a fully secure environment on Google Cloud Platform (GCP). Enforced a strict compliance framework where every third-party service provider (Vapi, Twilio, Synchronizer.io) operates under active Business Associate Agreements (BAA), ensuring complete legal protection for patient data. Multi-Tenant SaaS Design: Engineered a scalable database architecture that isolates data per clinic, allowing thousands of dental practices to use the platform simultaneously while maintaining strict data privacy and performance.